Privacy Policy

Last updated: October 9, 2026

Noubiz Carwash Inc. (also operating as Lave-auto Noubiz Inc.) ("Noubiz", "we") provides mobile car detailing in Montréal and Laval. This policy explains what personal information we collect through the Noubiz app, our website and our text conversations, why we collect it, and your rights.

Who is responsible

Noubiz Carwash Inc., 9080 rue Nobel, Montréal (Québec) H1P 2Y5. Person in charge of the protection of personal information: Abdullah Tahseen — 21.abdullah.tahseen@gmail.com — 438-901-0920.

What we collect

  • •Contact details: name, phone number, email.
  • •Service address and, only if you allow it, your device location to fill in your address.
  • •Vehicle details: make, model, colour, plate (if you enter it), size.
  • •Bookings: services, dates, prices, payment status, notes you give us.
  • •Before/after photos of your vehicle taken by our team.
  • •Messages you send us (in the app, by text, Instagram or Facebook).
  • •If you came from one of our ads: which ad you came from.

We do not store your full card number — card payments are processed by Square.

Why we use it

To book and perform your service, plan our route and arrival time, send confirmations, reminders and service updates, take payment, answer your questions, keep a record of your service history (including your membership status), improve our service, and measure which of our ads work.

Text messages

We text you about your bookings and may send occasional offers. Reply STOP at any time to stop marketing texts; you will still receive messages about bookings you make.

Who we share it with

Only with service providers who help us run Noubiz, and only what they need:

  • •Base44 (hosts the app)
  • •HighLevel / LeadConnector (customer records, texting, calendar)
  • •Square (payments)
  • •Google (maps, address lookup and drive times; calendar)
  • •Anthropic (AI assistant that helps our team draft replies and organize bookings)
  • •Meta (Facebook/Instagram): if you came from one of our ads, we send limited booking information, with your contact details hashed (encrypted), to measure our ads.

Some of these providers store information outside Québec, including in the United States. We use providers with appropriate safeguards. We never sell your personal information.

How long we keep it

As long as you are a customer and up to 3 years after your last service (longer if the law requires it, for example for tax records). Photos are kept up to 2 years. You can ask us to delete your information sooner.

Your rights

You can ask to access, correct or delete your personal information, withdraw your consent, or ask how it is used, by contacting the person in charge above. We answer within 30 days. You can also file a complaint with the Commission d'accès à l'information du Québec.

Security

Access to your information is limited to our team and the providers above; your app data is only visible to you and our team.

Children

The app is not intended for people under 14.

Changes

We may update this policy; we will show the new date at the top and tell you in the app if the changes are important.